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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luci Sheehan

July 31, 2024

5  out of  5
rating by Luci Sheehan
"Jasmine Smith provided outstanding service, addressing all of my questions and concerns. Her follow-up was also helpful. Am glad I moved my business to Charles Robinson."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Jasmine was able to address all your questions and concerns. We appreciate you choosing our agency. Looking forward to continuing to serve you!"
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Ania Sykes

May 19, 2024

5  out of  5
rating by Ania Sykes
"My husband and I have been the clients of the State Farm agency led by Mr. Charles Robinson longer than I remember. We are very happy with their service.Every time we filed a claim either for damage to our cars or our house we we were very satisfied with their prompt response and the results. Additionally, I would like to add a special comment about Ms.Jasmine Smith.I love dealing with her because she is always polite, very professional, well informed and extremely efficient. In fact, I would love to be able to clone Jasmine and send her clones to work in other places I deal with."
We responded:
"Thank you so much for your kind words and 5-star review, Ania! We truly appreciate your loyalty and are thrilled to hear that you have had positive experiences with our service and claims process. We are also delighted to hear about your wonderful interactions with Jasmine. We will make sure to pass along your compliments to her. Thank you for being valued customers of our agency!"
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Rory M Cullen

April 7, 2024

5  out of  5
rating by Rory M Cullen
"I’ve been with State Farm and Charles Robinson for many many years. Always get great service and prompt responsiveness. Jasmine is very professional and always ready to assist in any situation on both my automotive and homeowners policies. Amazing to deal with!!"
We responded:
"Rory, thank you for the kind words, we appreciate you."
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Bernadette Thornton

January 26, 2024

5  out of  5
rating by Bernadette Thornton
"I highly recommend your State Farm Team. My experience with Jasmine Smith was very professional and in a timely manner. I was completely impressed with the the customer service."
We responded:
"Bernadette, thank you for your kind words and 5-star review recognizing Jasmine! We're so glad to hear you had a positive experience working with her. We truly appreciate your recommendation of our services to others!"
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susan giesse

January 25, 2024

5  out of  5
rating by susan giesse
"Angela is not only helpful with answering my questions, but she is very personable in her delivery! I felt like I was truly heard for my concerns and getting me the clarification I was looking to get. Ty! Susan G."
We responded:
"Susan, thank you for your kind words and 5-star review recognizing Angela! We're so glad to hear you've had a positive experience working with her. We appreciate your support."
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james mosimann

January 25, 2024

5  out of  5
rating by james mosimann
"Angela was very responsive and helpful in everything! Would highly recommend!"
We responded:
"James, were so glad to hear Angela has been helpful in your insurance journey. Thank you for your 5-star review and recommendation of our services to others."
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M Ramey

January 24, 2024

5  out of  5
rating by M Ramey
"Have been with this firm for several years. Always get quick and accurate service. Most recently, Mr. Dargis was especially helpful getting our insurance quickly in line with our needs."
We responded:
"Thank you for your 5-star review recognizing Camden Dargis and our team! We're so glad to hear you've had a positive experience with our office."
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Elissa Coulouris

December 8, 2023

5  out of  5
rating by Elissa Coulouris
"Mr. Robinson and his amazing team has been taking care of our family for almost 35 years. No matter who has been on the team, they have always been very efficient, very professional, and very helpful. Jasmine recently assisted my daughter in getting settled with a State Farm in Seattle! We were so appreciative! Can’t thank you all enough for always being there for us!"
We responded:
"Elissa, thank you for the review, we appreciate your business and the many years that you have chosen to do business with my agency. Jasmine is a rockstar, so thanks for recognizing her."
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Latasha Burrous

November 20, 2023

5  out of  5
rating by Latasha Burrous
"I have been with Charles Robinson-State Farm for a while now and Jasmine Smith, the Office Manager is the best! This lady is so efficient and has the patience of Job in the Bible! She is very detailed-oriented. It's good to know when speaking with Mr. Robinson he understands and know the value of his people. He made it known to me about her as well and for that I respect him to the fullest. I find myself a lot of times if I need to call in and she's not in the office I will wait and call back when she is but usually if I leave a message I don't have to worry because I know she will return my call. They are always willing to work with you and help in anyway and I love them for that!"
We responded:
"Latasha, thank you for your loyalty to the Charles Robinson State Farm Insurance Agency! We're delighted to hear your kind words recognizing Jasmine, and her efficiency and patience. Jasmine is a wonderful asset to our team. We truly appreciate your kind words and review, and we look forward to serving you for many more years to come."
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Juanita Grimsley

November 8, 2023

5  out of  5
rating by Juanita Grimsley
"Wonderful experience thank you Jasmine so much for all you help and patience❤️😘"
We responded:
"Thank you for your kind words and review recognizing Jasmine, Juanita! We truly appreciate your compliment and support."
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PoopScoop Troopers

June 19, 2023

5  out of  5
rating by PoopScoop Troopers
"Everyone at Charles Robinson agency is the best you will ever find! We have worked directly with Jasmine for many many years. She excellent at her job (always cheerful, ready to help, fast and efficient at getting whatever COI's that we need.) They are honest and care about you and your business! They are an incredible group to work with, to ask questions about all your insurance needs - business and personal!"
We responded:
"We are so glad that Jasmine was able to assist you with any of your insurance questions or needs! Your kind words make our day! We strive to go the extra mile to provide you with friendly, professional and thorough customer care!"
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Frida A'dell

April 10, 2023

5  out of  5
rating by Frida A'dell
"Great customer service and great rates all-around."
We responded:
"Thank you for the wonderful review, Frida! We strive to provide you with the insurance you need at a a value you deserve and great customer care! We truly are honored to have earned your trust and look forward to assisting you with any of your future insurance needs!"
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Davi Scott

January 27, 2023

5  out of  5
rating by Davi Scott
"Easy transfer process and Life insurance process thanks to Finn!"
We responded:
"Thank you for affirming Finn's dedication to our customers Davi. "
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K Young

January 24, 2023

5  out of  5
rating by K Young
"I’ve used Charles Robinson for home and auto for decades. The office is friendly, prompt to respond and assist with changes and questions . They are very helpful in looking for ways to help with getting the best possible rate. Assisted when we had an auto claim. Highly recommend."
We responded:
"K, claims can sometimes be difficult, but I'm so happy that we were able to assist you in getting things settled. "
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TerryD

January 2, 2023

5  out of  5
rating by TerryD
"I pay a lot of my bills online with ACH. Your State Farm website has one of the BEST presentations of prior bills paid, and handles different accounts used to pay different bills just phenomenally. A great deal of information is presented in a clean, logical manner, which makes it simple to review and extremely simple to complete the payment task. Kudos for a job well done! There are a lot of sites who could learn how to do it better from you."
We responded:
"Thank you for taking the time to share your kind words and feedback about our online website! We strive to provide you with the customer care that you deserve and we are so glad that navigating though our website was helpful to you! We truly appreciate your kind words and look forward to assisting you with any of your future insurance needs, Terry!"
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W D

January 2, 2023

5  out of  5
rating by W D
"Jasmine provided helpful information and great customer service when I was shopping for Landlord home insurance."
We responded:
"We are so glad that Jasmine was able to assist you with any of your insurance questions or needs! Your kind words make our day! We strive to go the extra mile to provide you with friendly, professional and thorough customer care!"
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Angela Gibb

August 16, 2022

5  out of  5
rating by Angela Gibb
"I have been a client for over 15 years and you will not find a better agency. The entire staff at the Robinson agency are kind, professional and extremely efficient. I have to shout out to Jasmine, she is so good at what she does, she seems to remember everything about you and your policy and makes you feel so comfortable and well taken care of. Mr Robinson has also personally helped me out on a number of occasions. It’s also worth noting that Mr Robinson has had the same staff for years, now that says something about this man and how he runs his business and treats his employees. If you need a insurance agent, do yourself a huge favor and go with Mr Robinson, you will never be disappointed!"
We responded:
"Angela, thank you for your very kind words regarding my agency, it's clients like you who make what we do worthwhile. Good luck in NC, and should you ever return to VA, we would love to have you back. Sincerely, Charles Robinson"
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Dyan McClendon

July 29, 2022

5  out of  5
rating by Dyan McClendon
"Amazingly friendly, honest, and helpful staff. They answered all my questions and got me squared away in an efficient manner. Thank you team!"
We responded:
"Dyan, thank you for the review, we strive to provide our clients with the information needed to make informed decisions. I'm very happy that we were able to do that for you. Sincerely, Charles Robinson"
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Classy Lady

May 13, 2022

5  out of  5
rating by Classy Lady
"Jasmine S. Smith- From beggining to end my experience was top notch. Jasmine is very knowlegable, patient and kind. She made me feel very comfortable asking any question that I had. She made my transition to state farm go smoothly. Give the woman a raise!!!!!"
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Bridget Foxx

May 2, 2022

5  out of  5
rating by Bridget Foxx
"I needed help with SR22 insurance and not knowing anything about it nor ever needing it, I called State Farm insurance and was able to get everything done with a clear understanding and I was able to get my plan started successfully with no hiccups! I was so pleased with pricing and most of all the best customer service by Jasmine Smith the State Farm agent who’s smile shined brightly through the entire process and her willingness to go the extra mile was refreshing. She reminded me that even during the toughest times right now, folks still want to provide great customer service! Thank you Jasmine and Charles Robinson State Farm Insurance!!"
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valerie thomas

June 17, 2021

5  out of  5
rating by valerie thomas
"Jasmine is a great customer representative over the many years at State Farm. No matter how frazzled I may be when I call she is always on point to strategically navigate beyond my stress level and give me the best professional care anyone could ever ask. Hats off to Jasmine and team!!!"
We responded:
"Mrs. Thomas, thank you so much for recognizing Jasmine's dedication to serving customers. She is one of the best employees I've had since starting the business more than 30 years ago. Charles Robinson"
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Sophia Farro

May 14, 2021

5  out of  5
rating by Sophia Farro
"The staff at the agency have always been helpful and responsive."
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M Humphrise

April 14, 2021

5  out of  5
rating by M Humphrise
"Always responsive to our needs. We have both personal and commercial products, and the customer service is awesome!!!"
We responded:
"Thank you for the king words Mr. Humphrise."
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Allen Warner

April 13, 2021

5  out of  5
rating by Allen Warner
"Jessica is Fantastic! Fast, Friendly, and super easy to work with. What a pleasure!"
We responded:
"Thanks Allen"
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Mark Finlayson

March 12, 2021

5  out of  5
rating by Mark Finlayson
"Always wonderful and responsive to work with!"
We responded:
"Thank you Mark, we appreciate the opportunity to serve you."